Frequently Asked Questions

Everything you need to know about shopping with Wenzel TCG.

What is the typical shipping timeframe for my order?

We process all orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Wenzel TCG is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with fair-trade certified factories.

How can I track my shipment?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.